Careers At Domino's Pizza

To assist and deputise for the Store Manager. Taking full responsibility for the running of the store in the absence of the Store Manager. To provide support to the manager in managing the resources of the store including staff, health and safety, stock, product quality, marketing initiatives, sales targets and financial management to increase unit sales and capitalise on sales opportunities.

Customer Service & Sales Generation

• Responsible for the level of customer service offered by the store including complaints
• Maintenance of brand image and service standards including uniform/presentation standards and reinforcing our philosophy on customer service as being paramount in our service levels
• Train and develop all staff to ensure they have the knowledge and skill to provide high level service in all aspects of their work

Food Hygiene

• Ensuring staff are properly and adequately trained in a timely manner before being charged with food handling tasks
• Managing all aspects of food hygiene ensuring all staff adhere to the requirements and standards laid down by DPG and the authorities for food handlers
• Implement and manage FSMS & HACCP procedures
• Manage store cleanliness

Cash Handling

• Regularly check cash levels of tills and Driver floats
• Training all staff in handling cash and card transactions
• Ensuring the till is skimmed in line with standards
• Securing all cash within the store to minimise theft and ensure cash balances at the end of shift
• Ensure banking procedures are adhered to and all bank deposits accurately recorded

Quality

• Maintaining and developing product quality in line with standards
• Promoting HTA within the store to achieve service standards in line with expectations
• Monitor and control quality of product by observation providing feedback and taking preventative measures where appropriate to ensure consistency of product
• Scheduling sufficient numbers of staff according to expected business generation to ensure smooth running of the store

Safety & Security

• Ensure daily and monthly H&S checks are conducted
• Maintain in store crew safety by ensuring all safety drills and practices are properly enforced
• Spot check that security call backs are made for new or suspicious customers
• Report all hazards where necessary
• Act as the H&S responsible person whilst on shift

Teamwork/People Management

• Supporting the manager to increase sales, by local store marketing and community involvement ensuring the team are directed and involved in external initiatives
• Contribute to the operation of the store in all aspects, which will include undertaking duties that might not normally be considered part of the role e.g. distributing leaflets as part of the local store marketing campaigns
• Develop store team to multi skill across the store to maximise skills within the store
• Provide feedback to team on progress against targets, quality and customer service for the store overall and during shift to ensure that staff know what is expected of them
• Provide clear instruction to staff on areas for development for the store, or particular sales initiatives so that everyone can participate and contribute
• Report to Manager where staff behaviours, skills or knowledge fall below expectations, so that appropriate corrective action is taken by the manager
• Assist in the recruitment of new employees to maintain resource levels to ensure rota can be maintained
• Ensure all induction training is conducted to ensure new recruits are able to contribute to the work of the team quickly and that they are informed of the basic housekeeping requirements and company policies on joining
• Train staff and ensure all training including induction, is reviewed and documented either manually or using the online Learning Management System
• Takes responsibility for own development and training by working diligently through training materials provided attending Management Training courses or other role specific training as directed by management
• Maintenance of technical systems and databases to ensure management information and record keeping are accurately reflected

Key Skills, knowledge and experience

• Ability to communicate in a clear and effective manner through a variety of mediums including but not limited to e-mail, vernal and written forms
• Ability to build sales and business relationships and manage people fairly
• Ability to disperse conflict quickly with satisfactory outcomes
• Ability to make decisions whilst under pressure during busy periods
• Ability to manage time effectively to ensure store operational tasks are achieved
• Ability to motivate and drive a team to deliver outrageous results
• Ability to respond favourably to change
• Knowledge of the industry, and in particular Domino’s relentless standards included in the Operations Audit, to enable the store to maintain high standards.
• Previous management experience is essential with qualifications in NVQ level 2 or equivalent preferable. Qualifications in QA or H&S disciplines would be an advantage as would previous experience of working within a casual dining environment.
• Previous experience of managing people and compliance with people management legislation to ensure decisions that are made in relation to people issues always comply with the law are essential.

Key Working Relationships

• Staff
• Shift Runners, Store and Senior Management
• Customers
• Local Community
• Suppliers
• External enforcement agencies
  – Police
  – Border and immigration control agency
  – Health and safety inspectorate
  – Environmental Health Agency

Scope of Role

• Staff Numbers – variable
• Vehicles – variable
• Stock Value – variable
• Makes decisions on stock control including disposing of out of date food, replenishment of stock levels, food rotation
• Makes informed decisions to control staffing levels in line with business demand to control labour costs

Additional Relevant Information

• This role involves standing, lifting, carrying, reaching and other physical demands
• The work conditions can often incur extreme temperatures during winter and summer with the heat from the oven and the coolness from the walk in fridge, coupled with outdoor activities such as refuse disposal, deliveries and cleaning windows
• Individuals will be exposed to cornmeal dust
• Other tasks involve hand tasks and include shaping pizza dough, pinching and folding boxes, use of peel to extract products from oven, cutting pizza with a wheel
• The work is repetitive and can be pressurised during busy periods
• All individuals must be able to take an order that involves talking and hearing over the phone or face to face

Particular difficult aspects of the role include:

• Handling violent or aggressive customers late at night
• Dealing with violence towards staff when away from the store on delivery
• Managing staff safety in “high risk” residential areas

This role profile is not exhaustive and provides a general overview of the scope of the role. Such duties from time to time may be amended by the Company and from time to time job holders will be required to undertake other duties as necessary to meet the needs of the business.