Careers At Domino's Pizza

To manage the business efficiently and profitably whilst maintaining high levels of operational standards across all stores as laid down by Domino’s and the Franchisee. Setting the agenda for the business and formulating strategies for continuous improvement to bring about development of the business.

Customer Service & Sales Generation

• Pro-actively manage customer feedback
• Monitor and review service standards across stores taking corrective and preventive measures where appropriate to improve service standards
• Monitor and implement upselling initiatives
• Ensure that all team members adhere to the Domino’s uniform standard at all times
• Conduct mystery shopper audit on a random basis to establish consistency across stores for continued improvement
• Manage and resolve high level customer complaints to a mutual resolution in line with Domino’s values and standards
• Analyse new sales and formulate a strategy to increase profit

Food Hygiene

• Ensure cleanliness of the store meets the required standard to protect the Domino’s brand
• Monitor and review the standards in regard to food safety and food dating procedures to ensure compliance with Domino’s and external agencies standards
• Monitor and review store managers in the implementation of HACCP requirements
• Monitor and review food hygiene pass rates on training

Cash Handling/Finance/Profitability

• Monitor and review accuracy of daily banking
• Monitor and review store costs and profitability to maximise profit taking corrective and preventative measures where appropriate to increase profit
• Monitor daily sales YOY, analyse and formulate a strategy for improvement
• Review LSM and formulates strategy to increase sales within budget

Quality

• Ensure monthly paperwork is completed and ready for collection
• Periodically complete OER’S at each store
• Monitor figures and discuss with managers, cash control, load times etc

Safety & Security

• Identify and report all areas of maintenance requirements
• Monitor and review store managers procedures and processes for store risk assessment and health and safety compliance

Teamwork/People Management

• Promote positive behavioural conduct and take corrective action if this falls below expectations
• Manage the recruitment, selection and training of staff from advert through to induction
• To continuously train, develop and support the Store Managers to ensure they have sufficient skills to enable them to actively contribute to the success of the group
• To manage a number of stores in relation to business development to maximise sales and reduce costs, including labour, food stock and E&S
• Discuss matters of substandard work with managers, give positive feedback, and devise a plan to rectify the situation
• Address matters of excellent work with managers, give positive feedback
• Be available to all team members, to enable them to discuss any matters arising, concerns or complaints
• Reward and discipline staff in a fair, professional and legal manner
• Conduct appraisals for management team

Key Skills, knowledge and experience

• Knowledge of finance for non-financial managers and business development to enable growth of sales.
• Previous management experience is essential with qualifications in NVQ level 4 or equivalent preferable or a business degree. Qualifications in QA or H&S disciplines would be an advantage as would previous experience of working within a casual dining environment.
• Previous experience of managing people and compliance with people management legislation to ensure decisions that are made in relation to people issues always comply with the law are essential.

Key Working Relationships

• Management/Directors
• Staff
• Shift Runners, Store and Senior Management
• Customers
• Local Community
• Suppliers
• External enforcement agencies
  – Police
  – Border and immigration control agency
  – Health and safety inspectorate
  – Environmental Health Agency

Scope of Role

• Responsible for 6 outlets
• Staff circa 150
• Staff Numbers – variable/circa
• Budget – variable/circa

Additional relevant information

• A results driven individual with the attitude of always outperforming targets and goals whilst still focusing on being a team player
• The majority of time is spent in the stores, working with the management team to drive the business, developing new ideas and looking at tactical solutions to day to day issues.
• Working with the Franchisee/Directors to formulate business strategies, monitor stores progress against targets, design new initiatives

This role profile is not exhaustive and provides a general overview of the scope of the role. Such duties from time to time may be amended by the Company and from time to time job holders will be required to undertake other duties as necessary to meet the needs of the business.